Solved: My broadband just arrived today. 0 Kudos ShareNo virgin media wall socket. Sign in . Is it possible that part of the cable from the previous user h. If you don't have the cabling then call the pre-installs team on 0800 052 1734. When plugged into either cable the hub just - 5440321. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 2. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I am so sorry to hear that you seem to be missing a wall socket in the home. The cables won’t attach to the wall socket which looks mangled. com email address to different Virgin account. You need a Virgin Media wall socket to connect to their broadband services. Broadband. Virgin Media;. What to expect with broadband installation. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. A Ti-Vo was installed in one of the upstairs bedrooms. Tudor. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 17-12-2022 10:39. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. We can certainly work to get an engineer booked in to get this installed. However, I do not have any of the specified wall sockets available. Speed. Re: Wall socket. Wall Socket. I don't longer work there. Entertain me; Broadband Deals. Phone. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Networking and WiFi. I can only find the TV socket. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Up to speed. Please help. Connections to Virgin Media equipment are clearly marked in both cases. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. on 23-12-2022 10:31. Tried looking but can't see a way to book an engineer for this? Thanks. and view the images for a range of different wall box options. You can also check for a loose cable as not all properties have a socket. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Broadband. . in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. Thank you very much 🙂. Tudor. I have tried to contact vm but I don’t have a landline number so they w. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Go to solution. 2. You can also check for a loose cable as not all properties have a socket. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. There are two empty wall sockets but the cable doesn’t fit into either. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Hi there @vmcusto1, welcome to our forum and thanks for your post. Virgin TV 360. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Subscribe to RSS Feed; Mark Topic as New. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Thank you for the helpful response. Push the white cable with the black label into the Hub. Not had any success calling. Virgin supplies Broadband using DOCSIS technology. This is a little untidy for my likeing. Only there is ethernet port which is also not completely fitting. That is the correct fitting, it should push on unless its too loose inside the large housing. This is usually a plastic wall box that. Should’ve checked this before I ordered. Networking and WiFi. Tudor. Wall socket. Virgin supplies Broadband using DOCSIS technology. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Getting Connected with Virgin Media is easy when you have a wall socket. It seems that I need an electrian to install a wall socket. Discounts, coupons and cashback: 2019 =. For into also image of the. 52. The cables from the external box lead to a Bt open reach socket and a blank socket. Hi mariz2198, thanks for posting and welcome to our community. I’m a new Virgin customer, and the previous occupants used a different provider. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Once connected it directly to a hub, a little bit loose, but then interne. But I have no Virgin Media Wall socket - 4942192 - 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. But I have no Virgin Media Wall socket in my house. 3 minutes ago. No virgin wall socket in my house. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Networking and WiFi. Discounts, coupons and cashback: 2019 = £1,443. Options. The wall socket I have within my home does not appear to be working. We have the quickstart pack but sadly cannot get broadband set up and working. Being connected to the internet is one of the most important modern essentials in 2022,. Being connected to the internet is one of the most important modern essentials in 20. 3 weeks ago. I have also checked outside and there is no box either on my property or on my boundary wall. No virgin media wall socket. Pop them out and see. 9. This seems to be the only way that i can speak to someone about the issue. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. Cable broadband connects your home to a fibre cabinet in your area. Virgin Media. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Mobile Your Account. We have tried plugging it into the only box we found it would fit but no luck. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. You need to go outside and locate the brown or grey omnibox on the wall. Options. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. And on the back of the box. 0 Kudos Reply. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. Post a photo of the "wrong" socket please. One of them was Telewest. At least 30Mbps download speeds in every room or £100 one-off credit. I ave attached the picture of - 5258910. provided, I shall give them a call tomorrow. I just found a box in the closet which has a cable indicated as CABELCON 4. However, I do not have any of the specified wall sockets available. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. I am going to send you a private message. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Virgin Media;. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Email. 0 Kudos. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. See where this Helpful Answer was posted. Stay safe online. We would like this to be re-located please into our living room on ground floor. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Or wait here a day or two for a VM Mod to pick this up. My Virgin Media App. Hi Graham. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the pre-installation and delivery team on 0800 052 1734. Adduxi. Connect the Hub’s power cable with the blue tab. Please help - 5208212. All the wall sockets I can see are for BT. Does your wall socket look different? Your wall socket may have a plug attached to it. Not able to set up my broadband. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. No, the ethernet cable is for a wired device if you have one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It has two outputs on the left of the wall box. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. 63K; 3. The isolator has a terminator cap (marked below) fitted to the open end. Just choose QuickStart when you. But I have no Virgin Media Wall socket in my room. Get the Hub ready by connecting the wires. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Options. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 132Mb average speed. I have received my quick start-up kit. I am so sorry to hear that you seem to be missing a wall socket in the home. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Don’t plug the power cable into a plug socket yet. Hi! New to the UK and just moved into our first home here. VM BB TV Landline. 4 weeks ago. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 0 Kudos. Had my kit sent to a home we’ve just moved into. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. on 15-02-2022 10:03. Go to solution. You dont need a new router just for the test the Computer will connect directly. Turn on and start the Box. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Aug 8, 2019. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. When you place your order, we'll let you know. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Networking and WiFi. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. It's true that. Some properties do not have a wall socket, only a cable. Vicky. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Learn more. Wall sockets and no connection. Or if the other end of the white cable is in a more useful. Raised Rounded Profile. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. 12-10-2022 18:51 - edited 12-10-2022 18:59. Phone. 150 from a. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. But I have actually managed to get through to the technical team over chat. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. But I have no Virgin Media Wall socket in my house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It's true that. I have been given other details for the account such as the account number/area code and. The metal box in photo 3 looks like a likely contender. on 27-10-2022 09:24. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Volt. Tudor. AnthonyRaw1986. No Virgin Media wall socket on 16-10-2022 22:48. Chatter and natter. There should be a wall mounted box somewhere inside that has an F socket on it. I think there’s something missing to the Virgin Media wall socket in my flat. Well I can't seem to find anything like that and the closest thing I can find is a. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Trace any cables coming out of it and check the ends of them. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Failing this. Push the red label end of the white cable, into the wall socket. Even sitting in the room above the router, the WiFi was dreadful. Virgin Media; My Virgin Media. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. The previous tenant had virgin - 4955543Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. I don't work for Virgin Media. There may be a coax cable lurking behind those two blanking plates. called the delivery team and they managed to book a technician for me. Subscribe to this message's RSS feed. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Explain what needs to be done and book an engineer visit. . It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). You only need to go into modem mode for a few minutes while you run the tests. on 14-09-2022 12:00. There should be a screw F socket on the bottom where the cable is now just pushed onto. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. 1 ACCEPTED SOLUTION. I just found a box in the closet which has a cable indicated as CABELCON 4. Subscribe to RSS Feed; Mark Topic as New;. My Virgin Media App. 5K. Wall Socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Getting Connected with Virgin Media is easy when you have a wall socket. Hi , I received the hub 3 virgin media broadband. Threatened "Do this within 12 hours. Tuning in. I am going to send you a private message. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Vonage 2nd line. 3 weeks ago. Could an engineer be arranged to install please as my account is due to go live today. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). I can only find the TV socket. VM BB TV Landline. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the pre-installation and delivery team on 0800 052 1734 explain. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Don’t plug the power cable into a plug socket yet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Hi, I just moved to a new house and got my virgin media kit today. Hi, Iv just received my new broadband. I don't have a Virgin wall socket. All the wall sockets I can see are for BT. Choose the best spot for your wifi hub. Just had the Hub 3 delivered for Quickstart. TV. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Is the socket broken? I can't see another photo like this one from searching. The other is marked TV, & this is used for TV & Broadband. I wanted. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. V6. The port of wall socket - 5152519. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Browse Virgin Media Virgin Media Community. Virgin Media FTTP. When you place your order, we'll let you know. Tuning in. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . Next, connect the power cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 19 minutes ago. . Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. For that I can't use the - 5118502. Virgin Phone Switchover. You have at least tested the ringing capacitor issue in the diagnostic process. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If I couldn't get the proper wall socket, the internet is not going to be set up su. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I will pop you a PM across now, please keep an eye. Package arrive today and realized I don't have a VM wall socket to. Plug into the wall socket. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Connect the Hub’s power cable with the blue tab. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Speed. 150 from a VM landline or 03454541111. I was told when purchasing the broadband package that fi. No wall socket found! on 25-11-2022 12:10. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Options. Community; Volt. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is designed to push over the existing screw connector the outlet has. The wall socket is - 5109379. Failing this. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The socket you need will be marked with the Virgin Media logo. Explain what needs to be done and book an engineer visit. I cannot find a Virgin wall socket within my flat. Just joined. Subscribe to RSS Feed; Mark Topic as New;.